You have up to 14 days after receiving your order to inform us that the product you bought is defected. To ensure fast processing, we ask you to return the product in its original state. Please make sure that attached labels or tags are not removed and the items are not used or washed. This saves you a lot of time and hassle in the event of an exchange and reduces the risk that you will have to pay compensation.
If items purchased online are returned via shipping company or our stores, we will refund the purchase price within 14 days after we make sure that the product is defected.